Shipping Information

Shipping Methods and Costs

We deliver to more than 200 countries around the world, and are air shipped using leading shipping agents/courier companies.
For more information, please contact our customer care service at manager@polofactory.in

Shipping Restrictions

Any items notified by our courier companies to be restricted and/or banned and/or prohibited from time to time

When do we deliver?

All domestic orders will take about 7 days for delivery from the date of dispatch. International orders take a minimum of 10 days for delivery from the date of dispatch. Further information on the order status can be provided by our customer care upon request.

Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.

We aim to dispatch all orders within 4-5 working days with the exception of products that are custom made (for eg. helmets and boots). Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by destination customs clearance processes.

We are unable to redirect orders once items have been dispatched.

Free Shipping

Worldwide Free shipping.

Taxes and Duties

For Indian Customers Product Prices have a clear listing of all taxes and duties.

For International Customers Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please write to us on manager@polofactory.in