Cancellations & Returns

How can I initiate a return?

It’s simpler than you think. Here’s how:

  • Go to ‘My orders’ and select the item(s) you want to return.
  • Click on the ‘Return’ option below the item.
  • Select your reason for returning the item and confirm your return request.
  • You can also initiate a return by emailing us at manager@polofactory.in or by calling us on +91-22-24130885 between (Mon – Fri, 11:00 am to 5:00 pm). You will have to share your order number with us, along with the reason for returning the product.
What is the time period within which I can return a product?

You acknowledge that these terms of returns and exchange are limited to direct sale by us to you. We may accept returns for account credit only. For this purpose we must receive the merchandise within 10 days from the date of delivery. Items must be unused, unworn, unwashed and undamaged by you. Goods will be returned only if they are returned in their original packaging. All refunds will be made in the same form in which payment was received within 10 days of receiving returns.

How should I pack my product for return?

Our terms and conditions pertaining to returns and exchange is as follows:-

(a) Items should be returned unused and with all tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer.

(b) Where provided, belts and any packaging such as tags, dust bags, etc. should be included with your return.

(c)Unidentified returns may be returned to the sender.

(d) Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. We have made every effort to display as accurately as possible the colours of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.

(g) All custom made orders are non-returnable.

Can I get a replacement for the product I’ve ordered?

Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions. Since we keep limited inventory and do not always have all sizes available and under such circumstances the amount paid by you can be used by you whenever you shop with us next time. All conditions applicable to return of goods shall also apply to exchange of goods. To return an item, the customer must write to us at info@polofactory.in, a prompt response is assured to such mails. If you are not satisfied with the product received by you for any reason you may have the option to exchange and at our sole discretion to receive a refund. We are not liable for any damages caused to the Product during transit.